T&C and Returns Policy

Terms and Conditions

These are the Terms and Conditions for Cotton Choice Ltd T/A Witches Emporium (the Company).

All orders received by the Company are subject to the following Terms and Conditions. No variation in these terms and conditions will be accepted and the Company reserves the right to refuse any order without providing a reason.

The Company reserves the right to change prices and adjust invoices accordingly to the price at the date of dispatch.

The company reserves the right to correct clerical omissions and errors at any time.

Payments are accepted by credit/debit cards as accepted by the Companies card processor (Stripe)

Any delivery dates/times specified by the Company are approximate. 

The Customer shall make all arrangements necessary to take delivery of the goods.

Delivery cost is as specified when the item(s) is/are ordered.

Please check that deliveries are correct and undamaged before providing a signature. Any discrepancy or damage must be notified to The Company within three working days. 

Normal delivery time is within 28 days.

The company is under no obligation to accept cancellation or amendment to any order or any part of an order.

Goods are supplied according to the descriptions and specifications given in the Company website.

The Company gives no warranty and makes no representation as to the suitability of any goods for any particular purpose unless expressly given or made on the website.

Where goods are supplied with the benefit of a warranty, the warranty will only continue to apply providing correct operation, cleaning and handling has been in line with the manufacturer’s guidelines.

The Company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control. Should any such event occur the Company may cancel or suspend this contract without incurring any liability for any loss or damage caused.

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the laws of Scotland.

Returns Policy

We hope that you are happy with your purchase, but on the rare occasion that you wish to return anything you have a 14 Day Money-Back Guarantee  as specified by the Consumer Rights Act 2015.  However there are some cases where returns are not possible; this web page is here to help you through the process. If your question is not covered by the contents of this page then please contact us via the contact us page.

If you want to return an item because it is the wrong size, it is not suitable, or you have just changed your mind then this should be possible apart from some items, and these are detailed below.  Items returned need to be unused, in their original condition (including packaging) and returned within 14 days of receipt.  Please take care when returning an item as you need to pay for the return and you are responsible for the item.  

For returned items we are happy to give a full refund or replacement item.

If an item arrives that is incorrect, or damaged, please contact us immediately so that we can get the issue sorted as quickly as possible,

If an item becomes faulty then the Consumer Rights Act 2015 applies.  If it is within the warranty period then we will need to get the item back to either be fixed or replaced.  A replacement can only be sent once we have confirmed the fault, so if you cannot wait for the item to be returned, then please place a new order and we will refund or replace the initial item or send as soon as the fault is confirmed.  If this is the case please contact us as soon as possible to discuss.

Under the Consumer Rights Act 2015 you have the right to cancel your order for any item bought on this website for a full refund within 14 days. However this is not applicable to any of the following:

  • Items that are collected by you in person, or your representative, from our premises;
  • Items where our product description says, “This item is made to order”;
  • Products that are made to a customer specification or personalised;
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
  • Any “used” products that may represent a hygiene risk.

If you are returning an item, please contact us in the first place for a ‘returns number’.  Ensure this number is included with the item along with the reason for the return.

None of these terms or conditions affect your statutory legal rights.